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Privacy Policy

 

Michael Moon Estate Agents is committed to protecting your privacy.  This Privacy Policy sets out how we handle data which identifies you.

Moving Experience Limited registered number 2563592 and registered office 54 Liverpool Road, Crosby, Liverpool  L23 5SG

We are committed to protecting your privacy. This Privacy Policy forms sets out how we handle data which identifies you. If you have any queries concerning your personal information, please contact us at crosby@michaelmoon.co.uk

Data Protection Information. We are registered under the Data Protection Act 1998 and any information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner's website at https://ico.org.uk/.

Personal Information Collected by Ourselves and its Use

We receive and input any information you enter on our website, or give us in any other way, for example over the phone or by email, via Rightmove/Zoopla or provided by you when giving us feedback. We use your contact details to only communicate with you. We may contact you by post, email, telephone for these purposes. If you do not want to receive such communication you can opt-out by emailing us at crosby@michaelmoon.co.uk. In addition when we make email contact you can personally manage your communication preferences by clicking on the relevant link.

Please note that there may be instances where it may be necessary for us to communicate with you. We NEVER sell or rent any of your personal data to third parties.

Registration of Personal Data

When you register with us you provide your name, address, email address and other contact details and these will be the details held by ourselves. We will give you the opportunity to agree to receiving further property matching, but we never send general marketing material unless agreed by the individual. We will always contact you for feedback by your preferred choice of contact. We only require proof of Identification from our vendor clients when they put their property on the market with ourselves and from buyers when they have an offer accepted on a property. This personal information is in line with current money laundering regulations.

Place of Processing

The personal information held by us is held on and processed by computers situated in the United Kingdom.

Security

We have security measures in place to protect our customers database and access to this database is restricted internally. However, there are always risks of providing information online and we cannot take responsibility for any breach of security.

If you share a computer with someone else or use a public Internet access then we advise you to delete the browsing history and log off the computer. This will help ensure any personal information stored temporarily in the computer's memory is lost.

Disclosure of your information for Legal Reasons

All information we receive is confidential, but we do are required to retain certain information for six years in accordance with HMRC and TPO regulations. We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, if we are requested to do so by law.

Your Rights

You have a right to request a right of access to the personal information we hold on you. We will amend any information that you advise to be incomplete or inaccurate. If requested we will delete any personal information held unless required to retain for HMRC purposes or the The Property Ombudsman.

Website Information

Access by you of our website is confirmation that you have understood and agreed to be bound by all of these terms and conditions.

This website is prepared and issued in the United Kingdom and is intended for the information of United Kingdom residents only.

This website is for information purposes only and it's content is subject to change without notice.

Email

We cannot guarantee that any e-mail you send will be received by us or that the confidentiality of that e-mail will be maintained during internet transmission.

Complaints

Any enquiries in respect of your rights set out in this Privacy Policy please contact us on 0151 924 1000 or email crosby@michaelmoon.co.uk

If you have any concerns regarding the handling of your enquiry in relation to your personal information you can refer this to the Information Commissioner’s Office https://ico.org.uk/